From what a customer said to what you shipped.

Props keeps the thread — the call it came from, the customer who asked, the dates it landed on, and the note that told them it was done.

Props is free while we are still building it. No card, nothing to cancel.

D12Interview12 Apr

“My team re-types four hundred rows into your product every month.”

#118
v4.1ExternalPublished

Spreadsheet import. Bring your contacts in from a CSV instead of typing them in one at a time.

01The gap

The trail goes cold between tools.

The call is in one place, the decision in another, the plan in a spreadsheet — and the person who asked never hears how it ended.

Usually

  1. A message
  2. A doc
  3. A spreadsheet
  4. A ticket
  5. Nobody tells Priya

In Props

  1. 01The call
    D12Interview
    Priya Raman
  2. 02The item
    #118
    Import contacts from a spreadsheet
  3. 03The plan
    EngineeringBeta
  4. 04The release
    v4.1Live
    April release · 6 items
  5. 05The note
    ExternalPublished
    Priya reads what changed.
02The surfaces

The whole job, in one workspace.

Five surfaces, each doing one thing properly.

Items

One unit for everything you might build.

#118Import contacts from a spreadsheetPlanned
#124Flag duplicates on importIn Progress
#131Export the contact list back outBacklog
#139Remember field mappingsTriage
Discovery

Calls and transcripts, linked to what they justify.

D12Onboarding walkthrough — Kestrel Health2
D11Renewal call — Ardent Logistics3
Customers

Who asked, and who they work for.

Priya RamanKestrel Health
#118Import contacts from a spreadsheetRequested
D12Onboarding walkthrough — Kestrel HealthParticipant
Roadmap

Every phase in the workspace, on one timeline.

#118
EngineeringGeneral availability
#124
Go-to-market
Unscheduled#131 Export the list#139 Field mappings
Releases

The part your customers actually read.

v4.1April release6 itemsLive
v4.2May release4 itemsDraft
03Upkeep

Cheap to keep true.

Product tools get abandoned when keeping them accurate becomes a second job.

Write it down in three secondsc

A title is the only thing Props asks for.

Replanning is not a project

Move one date and nothing else shifts under you.

The words are yours

Rename any status, phase or record type.

Turn off what you don't want

Roadmap, Releases and Products each switch off whole.

04Practicalities

The questions you will be asked.

Seats, roles, cost, sign-in, and getting your data back out.

dev@kestrel.healthAdminJoined
priya@kestrel.healthViewerJoined
finance@kestrel.healthFinancePending

Invite by email, pick their role as you go. Invitations last seven days.

Start with the last call you had.

Make a workspace, log the conversation you had this morning, and see whether the thread holds all the way to the other end.

Create a workspaceFree. No card, nothing to cancel.